Our major partners at Muzzi Moto are NBS (the famous Nigel Billingsley)
who provide the workshop and machine preparation to Muzzi Moto.
NBS are the leading Moto Guzzi only mechanical specialists in the UK. Having
been in business for approaching 20 years NBS offer unrivalled back-up and
mechanical support to all Moto Guzzi models. If your Guzzi is in need of mechanical assistance, call Big Nige' on
01889-271818 or visit the NBS website at:
Summary of Warranty
This warranty covers
mechanical or electrical failure of any of the major parts of a used motorcycle
purchased from Muzzi Moto Limited. This is a non-transferable warranty and
requires the return of the motorcycle to the workshops of NBS
Motor Cycle Servicing, Ingestre Garage, Trent Drive, Ingestre near Stafford,
Staffordshire ST18 0RE. Telephone: 01889 271818. Email: firstname.lastname@example.org
1. Components covered under this warranty
ENGINE - Cylinder head, all internal bushes, camshafts and
followers, cylinder bores, crankshaft and bearings, cylinder block or barrels
crankcase assembly, cylinder head gasket, push rods, gudgeon pins, connecting
rods and bearings, flywheel, oil pump, tappet gear, pistons and rings, timing
gears, chain and belts, valves and guides.
GEARBOX - Internal breakdown of any mechanical parts, including
gears, selector shafts and forks, bearings and bushes.
SWING ARM UNIT - All bushes and components within the swing arm
CLUTCH - Mechanical breakdown, not wear and tear.
INSTRUMENTS - Speedometer head, tachometer, gauges (mechanical
ELECTRICAL - Starter motor, alternator/generator, rectifier, C.D.I.
FINAL DRIVE UNIT - Driveshafts, universal joints, bearings and
SUSPENSION - Rear suspension unit, loss of fluid, pressure or
mechanical breakdown of the suspension joints
FRONT TELESCOPIC FORKS - Loss of fluid, pressure or mechanical
breakdown of the suspension springs.
BRAKES - Brake master cylinder and callipers including internal
components, pistons, and seals (excluding corrosion or wear and tear).
FRAME/EXHAUST SYSTEM - Failure
of a structural member unless caused by impact.
2. Warranty Exemptions (this warranty does not
cover the following).
Accidental damage of any kind.
by the use of parts and accessories fitted after the Date of Issue.
by faulty adjustment, or faulty repairs and faulty alterations not performed by
NBS, or otherwise authorised by Muzzi Moto Limited.
and normal service items, such as spark plugs, oil and air filters are not
covered by this warranty.
does not cover the cost of transportation of the machine to or from NBS or
expenses incurred while the motorcycle is off the road for warranty repairs.
The battery is
excluded from the terms of this warranty.
Items which are expected to wear as part of their normal function such as tyres,
bulbs and brake pads are excluded.
Excluded from this warranty are seats, luggage, paint, chrome, polished aluminum
items, or trim deterioration caused by normal wear and tear, exposure, or lack
of correct maintenance.
3. Warranty Holder’s obligations (the warranty
is only valid if the holder).
service schedule consistent with the age and use of the motorcycle and
consistent with the manufactures original recommendations where reasonably
serviceable items up to a satisfactory standard to prevent unnecessary
deterioration of related components.
Immediately a fault becomes evident to the Warranty Holder; contact should be
made with the NBS workshop to seek expert advice on the cause. If the fault is
established as being covered by this warranty certificate, the motorcycle should
be returned to NBS for repair at a time agreed between the Warranty Holder and
5. Terms &
This is a warranty against mechanical or electrical failure and
does not cover serviceable or consumable items such as brake pads, cables,
The warranty does not cover the cost of vehicle recovery and it is
the responsibility of the Warranty Holder to arrange delivery of the bike to
NBS’s premises in order to facilitate repairs under the warranty.
The warranty does not transfer upon sale of the bike to another
person or business.
The warranty is
invalidated if the motorcycle is used for competition, racing, track days or any
form of motor sport.
The machine must
not have been “misused”. For the avoidance of doubt, “misused” includes, but is
not limited too any use of the motorcycle which does not constitute normal road
does not cover motorcycles used on a commercial basis.
does not cover machines which have been inadequately lubricated, or for which
the wrong fuel has been used.
condition, representation, description or warranty otherwise contained any
publication shall not be construed as enlarging, varying or overriding anything
This warranty shall be
interpreted in accordance with English law and any question arising from this
warranty shall be subject to the jurisdiction of the English courts.
This warranty does not affect any statutory rights.
MUZZI MOTO LIMITED – WORKSHOP SERVICES AND GOODS TERMS AND
Company", Muzzi Moto Limited, the person who is the vendor of the services and
or goods to the customer.
Customer", the person contracting for goods and services to be supplied by the
"Consumer", a Customer, being an individual who, for the purposes of the
purchase, is acting wholly or mainly outside of their trade, business, craft or
means all things to be sold by the Company to the Customer.
"Services" means all services, including repairs, provided by the company to the
These terms shall
represent the whole contract between the Company and the Customer. They may be
varied only by written agreement between the parties.
The singular shall
include the plural and the male shall include the female or business entity as
may be appropriate.
In the event of any
one or more of these terms and conditions being declared unenforceable, the
remaining terms and conditions shall nonetheless remain in full force and
specifically agreed in writing, all work is agreed on an estimate basis.
specifically agreed in writing, time for completion of any work is not
estimate is based on the costs of labour and materials relevant at this date and
the Company reserves the right to alter the charges to meet any variations,
whether due to increase in wages (controlled by national agreements), materials
or increased cost from any other cause outside of the Company reasonable
any additional work or materials be found necessary in the course of these
repairs or subsequent testing, it will be necessary to make an extra charge.
Where this additional work involves a substantial increase in the amount
estimated, a supplementary estimate will be submitted for acceptance.
Where new paintwork is
required and the metal work is found to be rusted, every reasonable precaution
will be taken to prevent this penetrating through after completion of painting,
but no guarantee can be given in this respect. If partial paintwork only is
required, every endeavour will be made to match the existing colour schemes, but
no guarantee can be given of a perfect colour match.
7.1. Where the
service includes the provision of goods, the Company reserves the right to
impose a handling charge on goods returned for credit (which have been correctly
supplied to order).
'Special Orders' correctly supplied and of satisfactory quality will not be
accepted for credit. Goods supplied that are of satisfactory quality will not be
accepted for credit more than 7 working days from the date of issue of an
units will only be accepted in a clean and oil free condition.
claims or queries pertaining to an invoice must be made within 7 working days of
issue of an invoice quoting the invoice number.
7.5. In the
event of cancellation, for any reason, the customer agrees to return any Goods
to the Company's premises.
7.6. The title
in any goods/services shall pass when payment has been received by the Company
(and all cheques/bankers drafts cleared) and not on delivery. Until such time as
the property in the goods passes to the Customer, the Company shall be entitled
at any time to require the Customer to deliver up the goods and if the Customer
fails to do so forthwith, to enter upon any premises of the Customer or any
third party (including where the Customer is in administration/ receivership).
The Customer must store the goods separately from other goods until paid for.
Any variation agreed
between the Company and the Customer regarding the Goods to be supplied shall be
deemed to be an amendment to this Contract and shall not constitute a new
Company shall give the estimated time for the repair of a vehicle and shall make
every effort to inform the Customer if this estimated time cannot be met,
although the Company can accept no responsibility for delays outside its
otherwise agreed in writing delivery of the Goods shall take place at the
Payment in respect of
any services or work undertaken shall be made on or prior to taking delivery of
the vehicle unless a credit account has been opened.
where the Customer is acting as a Consumer, in so far as liability may be placed
upon the Company by the Consumer Rights Act 2015 or any other statutory
provision, or in respect of a vehicle subject to a manufacturer's warranty or
other written warranty, no warranty is given or implied as to the quality of
Goods or Services or their fitness for any particular purpose whether known to
the Company or not.
11.2. The Company
will, however, without prejudice to its right hereunder, correct all faults in
goods or services carried out by the Company and occurring by reason of the
Company's default or negligence and shown to be such to the Company's
11.3. Subject to
clause 11.4 below, the Company assigns to the Customer, the benefits of any
applicable manufacturer's warranty for parts fitted to a vehicle in the course
of a repair or service. Further, the Company warrants its work free of defects
in workmanship for a period of 3 months or 1000 miles, whichever occurs sooner
from the date of completion of the work.
Company's obligations under the contract shall be mitigated or removed if any
defect is caused or worsened by any of the following:-
11.4.1. Failure to
notify the Company of the defect.
11.4.2. Failure to
afford the Company opportunity to rectify the problem.
the goods to misuse, negligence or accident or using the vehicle for racing,
rallying or similar sports.
of a part into the goods not approved by either the manufacturer or the Company,
or altering them in a way not approved by either the manufacturer or the
11.4.5. Failure to
adhere to maintenance instructions regarding the care, treatment or upkeep of
the goods, or in failing to have servicing and preventative maintenance carried
out as recommended by either the manufacturer or the Company.
Where the Company
contracts to carry out a defined repair or diagnostic operation, the Company's
liability shall be limited to the performance of such work as may be defined by
the standard manufacturer's schedule as coming within the scope of such
13. Use of
the Customer's Vehicle
The Company and its
employees and agents are expressly authorized to use the customer's vehicle on
the highway and elsewhere for all purposes in connection with the work outlined.
The Company undertakes to take reasonable care of the vehicle so used, and to
provide legally required insurance of the vehicle.
Goods supplied by the
order of any person in the Customer's employment or by any person reasonably
believed by the Company to be the Customer's agent or by any person to whom the
Company is entitled to make delivery of the vehicle, shall be paid for by the
Where a person who, so
far as the Company is aware, has authority to uplift Goods or Vehicles and does
so, the Company shall have no liability to the Customer for any loss or damage
resulting on any grounds whatsoever. It shall not be obligatory upon the Company
to confirm the authority of any person reasonably believed to be the agent, or
to have been at some time, connected with the Customer.
acknowledges that the Company has a legal lien upon any vehicle or vehicles left
with the Company for supply of goods and services for all monies due from the
customer on any account.
17. Risk /
Subject to the
provisions of the Consumer Rights Act 2015 and any amendment thereof, vehicles,
including components, fittings and contents are left with the Company entirely
at the Customer's risk. The Company shall in no circumstances be liable for loss
or damage thereto or for delay in completing service or repairs unless the same
is caused by the negligence or default of the Company, its employees or agents.
Bankruptcy / Insolvency of Customer
If the Customer shall
become bankrupt or insolvent or make any agreements with the creditors or allow
a Receiver of their effects to be appointed or being a body corporate enter into
liquidation, the Company shall have the right to terminate any agreement with
the Customer subject to these conditions and henceforth cease to have any
further obligation under the contract. In these circumstances the price for all
the services rendered and goods supplied shall immediately become payable.
If, following the
completion of services the Customer's vehicle(s) is left at the Company's
premises or the premises of the Company's agent, then the Company reserves the
right to make a reasonable daily charge for the storage of the vehicle or
The Company shall
obtain the Customer's express permission to repair or to fit repaired units
where new parts quoted for are unavailable or not obtained within a reasonable
In the event of a
factory reconditioned unit being fitted, a surcharge may be made pending
examination by the manufacturers to confirm that the unit is, in their opinion,
fit for reconditioning within the Exchange Scheme. If the unit is accepted for
reconditioning, and the manufacture's credit note is received, the surcharge
will be cancelled.
of Uncollected Goods
Any vehicle which is
not collected by the Customer and in respect of which payment for repairs
carried out has not been made within three calendar months of the Customer
having been advised of the completion of the work, may be sold by the Company
and the cost of the repairs and any storage charges may be deducted by Company
from the net proceeds of the sale of the vehicle. However, before proceeding to
sell the vehicle the Company shall first give the Customer seven days written
notice of its intention to do so which notice shall be sent by prepaid first
class post to the address of the Customer last known to the Company and shall be
deemed to have been received by the Customer on the day following the date of
posting, or if that shall be a Sunday or a Public Holiday, to be the first
working day thereafter. Any sale of the vehicle under this clause shall be by
Public Auction and the Company shall after discharging the costs of the sale,
the repairs and the storage charges, at its absolute discretion, either retain
the balance for the benefit of the Customer or forward the same to the Customer
at the Customer's last known address.
23.1. The Company
will hold the information shown on the invoice for sales, service and warranty
purposes as Data Controllers. This information may be passed to other carefully
selected third party organizations. The Company, or they, may contact the
Customer by email, telephone or letter to inform the Customer of products or
services which may be of interest to the Customer, or the Customer may be asked
to participate in a Customer survey by either the Company, the vehicle
manufacturer or third party. If the Customer does not want their information to
be used in this way the Customer should notify the Company by writing to the
Dealer Principal at the Company address.
23.2. All the
agreements between the Company and the Customer are personal to the Customer.
The Customer may not assign his rights or liabilities to any third party by any
24.1. Where the
Customer is acting as a Consumer, if this Agreement has been conducted without
any face to face contact between the Company and the Customer, or anyone acting
on each party's respective behalf, the Customer has the right to cancel this
Agreement without giving any reason. The cancellation period will expire 14 days
from the day on which the Customer first instructs the Company to carry out the
service and no service can be performed within this period unless the Customer
expressly requests the Company does so.
24.2. To exercise
the right to cancel, the Customer must inform the Company of their decision to
cancel this Agreement in writing by clear statement (e.g. a letter sent by post,
fax or email).
24.3. If the
Customer requests any service to be provided during the 14 day period then they
will lose the right to cancel this Agreement. The Customer shall pay the Company
an amount which is in proportion to that service performed until they
communicated their cancellation of the Agreement.
24.4. If the
Customer cancels this Agreement, the Company will reimburse to the Customer all
payments received from the Customer under this Agreement, without undue delay,
and not later than:-
24.4.1. 14 days
after the date on which the Company receives any Goods back; or
24.4.2. (if earlier)
14 days after the day the Customer provides evidence that the Customer has
returned any Goods; or
24.4.3. if there
were no Goods supplied, 14 days after the day on which the Company are informed
about the Customer's decision to cancel this Agreement.
24.5. The Company
will make the reimbursement using the same means of payment as the Customer has
used for the initial transaction, unless the Customer has expressly agreed
otherwise, but in any event the Customer will not incur any fees as a result of
24.6. The Company
may withhold reimbursement until the Company has received any Goods back or the
Customer has sent evidence of having sent back any Goods to the Company,
whichever is the earliest. The Customer should send back any Goods or deliver
them back to the Company at the Company address, without undue delay and in any
event not later than 14 days after the day on which the Customer communicates
cancellation of this Agreement to the Company.
deadline is met if the Customer sends back any Goods before the period of 14
days has expired. The Company will require that the Customer bears the cost of
returning any Goods to the Company.
25. Return of
Customer must take reasonable care of any Goods whilst they are in the
Customer's possession. The Customer will be responsible for any loss or damage
from when they are delivered to the Customer until and when they are returned to
Customer is liable for any diminished value of any Goods resulting from the
handling other than what is necessary to establish the nature, characteristics
and functioning of the Goods.
26.1. In the
event of a complaint or dispute of any kind the Customer should follow the
complaints handling procedure which can be found on the Company's website and
which is also available from the Company on request.
26.2. Where the
Customer's complaint cannot be resolved, once the Customer has exhausted the
Company's internal process the Customer may refer the dispute to ADR at the
National Conciliation Service who can be contacted as follows:-
Chestnut Field House
Telephone 01788 538317
26.3. Where any
dispute cannot be resolved through ADR, any contract shall be governed by and
construed in accordance with the laws of England and Wales and shall be subject
to the exclusive jurisdiction of the English Courts.
Where the Customer is
acting as a consumer, nothing in this contract is intended to exclude or limit
the Customer's statutory rights